At C Bazaar Shop, we believe that the journey of a meticulously crafted ensemble—be it an A Line Lehenga, a regal Bandhgala Suit, or a flowing Anarkali Suit—should be as flawless as the garment itself. Our policies are crafted with the same dedication to detail, transparency, and global care that defines our collections, serving clients from Dubai to New York with unwavering trust.
Shipping Policy: Timely Delivery, Curated for You
We strive to deliver timeless elegance to your doorstep with efficiency and care.
Order Processing
Each order is handled with the precision we reserve for our heirloom embroidery. Your order will be processed within 1-2 business days before shipment.
Shipping Methods & Timeframes
We offer two reliable shipping options to suit your needs:
- Standard Shipping (via DHL or FedEx): A flat fee of $12.95. Your order will be delivered within 10-15 business days after shipment.
- Free Shipping (via EMS): Available on all orders over $50. Delivery is expected within 15-25 business days after shipment.
Please note: Delivery estimates are for business days and may vary slightly based on your location and customs processing. We serve most global regions, excluding some remote areas.
Returns & Exchanges Policy: Honoring Your Satisfaction
We understand that sometimes a piece may need adjustment to perfectly align with your vision. Our policy is designed to be as clear and respectful as our craftsmanship.
Policy Overview
We accept returns and exchanges within 15 days of the delivery date. To be eligible, items must be:
- Unworn, unwashed, and in new condition.
- In the original packaging with all tags, labels, and authenticity certificates attached.
- Free of any stains, odors, or alterations.
- Accompanied by the original order number or proof of purchase.
Non-Returnable Items
To preserve the integrity and hygiene of our most delicate and personalized creations, the following items are considered final sale and cannot be returned or exchanged:
- All Accessories: Including Anklets, Bangles, Bracelets, Chokers, Bags and Clutches. Due to their intimate nature and hygiene considerations.
- Customized or Made-to-Order Garments: This includes bespoke Blouse alterations and personalized Sherwanis like the Achkan, Angrakha, or Chipkan styles.
- Any item marked “Final Sale” or “Clearance” at the time of purchase.
This policy reflects our commitment to quality and care, mirroring the respect we hold for our artisanal techniques.
Step-by-Step Return & Exchange Process
Step 1: Initiate Your Request
Contact our customer service team within 15 days of delivery. Please send an email to [email protected] with the subject line: “Return/Exchange Request: [Your Order Number]”.
Use the template below in your email:
Subject: Return/Exchange Request: [Your Order Number]
Body:
Dear C Bazaar Shop Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please provide] Date of Delivery: [Please provide] Item(s): [e.g., A Line Lehenga, Bandi Set] Size/Color: [As applicable] Reason: [e.g., Size issue, Color mismatch]
I confirm the item(s) are unworn, unwashed, and in original condition with all tags and packaging.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]
Step 2: Await Authorization
Our team will review your request within 1-2 business days. Upon approval, we will email you a Return Authorization Number (RAN) and detailed return instructions, including the shipping address.
Step 3: Package & Ship Your Return
Securely pack the item(s) in their original packaging, include the RAN inside the package, and ship it to the address provided. We strongly recommend using a trackable and insured service (e.g., DHL, FedEx) for your protection. Please note that original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.
Step 4: Processing & Resolution
Once we receive and inspect the item(s) (within 5-7 business days), we will notify you via email.
- For Returns: Your refund will be processed as outlined below.
- For Exchanges: We will ship the replacement promptly. If the item is unavailable, we will offer a refund or store credit. Exchanges are subject to stock availability (check our website for styles like Angrakha Sherwanis or Anarkali Suits). Any price difference will be charged or refunded accordingly.
Refund Timeline & Method
We process refunds with the same efficiency as our curated Chaniya Choli deliveries:
- Timeline: Refunds are issued within 7-10 business days after we receive and approve the return.
- Method: Refunds are credited to the original payment method used during purchase (Visa, MasterCard, JCB, PayPal). Please allow additional time for your bank or provider to reflect the credit.
- Store Credit: If preferred, we can issue store credit for future purchases—perfect for selecting complementary pieces like Blazers for your Bandhgala Suits.
Important Notes for International Customers
As a global retailer, we welcome returns from most regions. However, customers are responsible for return shipping costs and any applicable customs duties or taxes for returned items. All refunds will be issued in the original currency of purchase.
Need Assistance?
Our customer service team, deeply versed in the details of our Chipkan Sherwanis and Chaniya Choli collections, is here to ensure your experience is seamless.
Email: [email protected] (Use subject: “Return/Exchange Help”)
Address: C Bazaar Shop, 3800 Johnson Street, Raleigh, US 27601
Response Time: We aim to respond within 24-48 hours during business days.
At C Bazaar Shop, we believe every transaction—from selecting your Bandi Set to managing a return—should be seamless, secure, and infused with the confidence that comes from timeless style.